![]() On several occasions I left meals uneaten because the standard was so poor. It was unfortunate that the Kitchen was not open in the evening, I would have eaten there on a regular basis. The Kitchen restaurant, a buffet style affair, provided good basic food and service, everywhere else most of the food was distinctly ordinary, not very hot and hardly befitting a five star establishment. The two notable exceptions were the Chez Isabella and the Excellence club Magna restaurant. Was told the music came from 'Mexico'!!!!! On arrival at Excellence Club reception we were informed that the dress codes we had been advised to comply with had been discarded in favour of a “come as you are” attitude. The gym, one of the best I have encountered in a hotel, had permanent “Techno” music thumping out from the moment it opened until it closed and did not turn the level down when asked. Hardly conducive to a relaxing, romantic atmosphere. Throughout the complex there was constant loud music thumping out. The hotel was unable to provide an alternative for nearly twenty four hours and then not in the club excellence area. ![]() Uvero Alto Punta Cana |40.81km from city center TUI and HOTEL EXCELLENCE PUNTA On arrival we were allocated a room that had not been adequately cleaned and had obviously not been used for some time.
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